Troubleshooting Update Issues System Center Endpoint Protection

Step 1: Ensure that the date and time are set correctly on your computer

1. Open Endpoint Protection.
2. If the error message that you received contains the code 0x80072f8f, the problem is most likely caused by an incorrect date or time setting on your computer.
3. To reset your computer's date or time setting, follow the steps in Fix broken desktop shortcuts and common system maintenance tasks (http://go.microsoft.com/fwlink/?LinkId=155579).

Step 2: Rename the Software Distribution folder on your computer

1.    Stop the Automatic Updates service

a.     Click Start, click Run, type services.msc, and then click OK.

b.     Right-click the Automatic Updates service, and then click Stop.

c.     Minimize the Services snap-in.

2. Rename the SoftwareDistribution directory as follows:
1. Click Start, click Run, type cmd, and then click OK.
2. Type cd %windir%, and then press Enter.
3. Type ren SoftwareDistribution SDTemp, and then press Enter.
4. Type exit, and then press Enter.
3. Start the Automatic Updates service as follows:
1. Maximize the Services snap-in.
2. Right-click Automatic Updates service, and then click Start.
3. Close the Services snap-in window.

Step 3: Reset the Microsoft antivirus update engine on your computer

1. Click Start, click All Programs, click Accessories, and then right-click Command Prompt, and then select Run as administrator.
2. In the Command Prompt window, type the following commands and press Enter after each command:

Cd\

Cd program files\microsoft security essentials

Mpcmdrun –removedefinitions –all

Exit

3. Restart your computer.
4. Open Endpoint Protection, click the Update tab, and then click Update.
5. If the issue persists, proceed to the next step.

 

Step 4: Manually install the virus and spyware definition updates

• If you are running a 32-bit Windows operating system, download the latest updates manually at http://go.microsoft.com/fwlink/?LinkID=87342(http://go.microsoft.com/fwlink/?LinkID=87342).
• If you are running a 64-bit Windows operating system, download the latest updates manually at http://go.microsoft.com/fwlink/?LinkID=87341(http://go.microsoft.com/fwlink/?LinkID=87341).
• Click Run. The latest updates are manually installed on your computer.